Fixing Unbalanced Samsung Washer in Orange County
DIY Samsung Washer Repair: Fixing the Unbalanced Load Error (UB, U5, UL)
If your Samsung washer keeps shaking, rattling, or stopping mid-cycle with an error like UB, U5, or UL, you’re not alone. This is one of the most common problems Samsung owners face — and thankfully, it’s fixable even if you’re doing it yourself.
In this post, we’ll explain what’s happening, why it occurs, and how you can save money by using compatible Whirlpool shock absorbers instead of Samsung’s pricey originals.
What Causes the “Unbalanced Load” Error?
The UB, U5, or UL code means your washer can’t balance the load during the spin cycle. In most cases, it’s not the laundry — it’s the shock absorbers (also called dampers).
Shock absorbers keep the washer drum stable during spinning. When they wear out, the drum starts bouncing like a trampoline. As a result, your machine:
-
Vibrates excessively
-
“Walks” across the floor
-
Stops mid-cycle
-
Shows an “unbalanced load” error
If you’ve tried redistributing clothes or leveling the washer and the problem persists, the shocks are likely the issue.
The Real Problem: Expensive Samsung Shock Absorbers
Here’s the frustrating part — Samsung shock absorbers are expensive.
Each one can cost $90–$120, and most washers use four of them.
Replacing all four can easily exceed $400 just in parts, which makes many people consider replacing the entire machine instead of fixing it.
Compared to that, Whirlpool or Maytag shocks are much more affordable, usually in the $20–$30 range — and they’re built just as well, if not better.
The Smart Fix: Whirlpool Shocks for Samsung Washers
After plenty of testing, we discovered that Whirlpool shock absorbers fit most Samsung front-load washers perfectly.
The dimensions, strength, and mounting points are very close, and once installed, they restore stability just like the OEM Samsung parts — at a fraction of the price.
This simple swap can save you hundreds of dollars and extend your washer’s life for years.
Step-by-Step DIY Overview
(Watch our full video tutorial below for visuals and part numbers!)
Here’s the general process:
-
Unplug your washer and remove the upper panel by removing the screws in the back.
-
Locate the four shock absorbers — usually two in the front, two in the rear.
-
Release each shock by pressing the locking tabs or removing the mounting bolts.
-
Install the Whirlpool replacement shocks in the same position.
-
Reassemble the washer and run a spin test.
Once done, your washer should spin quietly and smoothly again — no more shaking or “UB” errors.
Where to Buy the Parts in Orange County
You can find compatible Whirlpool shocks at most local parts stores, including those ones listed in our blog post about appliance parts stores in Orange County.
Or simply order online — we listed the exact part number in our YouTube video description below.
Why This Fix Makes Sense
✅ Affordable: Save up to 75% on parts
✅ Reliable: Whirlpool shocks perform as well as Samsung OEM
✅ Easy DIY: Simple tools and about 1–2 hours of work
✅ Eco-friendly: Repair instead of replacing your washer
Even if you’re not an experienced DIYer, this is one of the most rewarding and cost-effective appliance repairs you can do.
Watch the Video
👉 Watch our video guide below to see how to replace the shocks and stop the unbalanced-load errors for good.
Final Thoughts
Don’t rush to replace your Samsung washer just because it’s shaking or showing a UB code. With the right compatible parts and a little effort, you can fix it yourself — and save hundreds of dollars.
If you’re in Orange County and prefer professional service, our team at My Appliance Crew can help.
We specialize in Samsung washer repairs, and we can install high-quality replacement shocks for you at a reasonable price.
📞 Call or text us at (949) 419-6165
🧰 My Appliance Crew — Orange County’s Trusted Appliance Experts